How Does Adobe Creative Cloud Installer Work?

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Adobe Creative Cloud is a collection of industry-leading applications offered as a Software as a Service (SaaS). With a monthly or annual subscription, you get access to powerful software applications that are otherwise very expensive as a one-time purchase. You can also customize the package for your special requirements and the profession in which you work. For example, if you’re into the graphics designing industry, you may purchase the Photography plan that costs $9.99 every month or $119.88 annually. The plan includes Adobe Photoshop, Adobe Lightroom, and you’ll also get 20 GB of cloud storage for free. You can also purchase individual licenses, ranging from $4.99 to $20.99 per month.

 

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Installing Adobe Creative Cloud

Microsoft Windows

Step 1: Check your Current Windows Version

Before downloading the Adobe Creative Cloud software, it’s important to check your current system type.

  1. To check your system type, press Windows Key + R simultaneously. In the Run dialog box, type “msinfo32” (without quotes). Click OK.
  2. Once the System Information tool is opened, look for the System Type in the top-level System Summary node.
  3. If your System Type is written as an x64-based PC, you may have 64-bit Windows installed. Otherwise, if your System Type appears as an x86-based PC, you may have a 32-bit Windows installed.

Step 2: Sign in to an Administrator Account

If you’ve already signed from an Administrator account, you may skip this step.

If you’re signed in from a standard user account or a guest account, follow the steps given below to switch to the Administrator account:

  1. Click on Start.
  2. Click your Account Picture on the left.
  3. Select Switch User, followed by the name of your Administrator account.
  4. You may have to enter the Administrator user account password in order to successfully sign in.

Step 3: Download the Creative Cloud Setup.

  1. Download the Adobe Creative Cloud Setup from the official website.
  2. Right-click the downloaded setup file Creative_Cloud_Set-Up.exe and select Run as administrator from the context menu entries.
  3. You may need a file compression program (such as WinZip, WinRAR or free 7 Zip File Manager) to open.
  4. Select all the containing files and choose Extract.
  5. Specify a destination directory for temporary extraction. For example, C:\Users\User_Name\Downloads\Extracted
  6. Right-click Set-up.exe and use the Run as administrator option.

Note: You cannot change the Adobe Creative Cloud installation directory. It always installs in the default destination directory.

Mac OSX

  1. Visit the Adobe Creative Cloud download page.
  2. Download and double-click to open the file Creative_Cloud_Installer.dmg
  3. Accept the license agreement, and follow the instructions on your screen.

Troubleshooting Problems with the Installation

After an increasing number of users reported installation issues with Adobe Creative Suite, Adobe has released a Creative Cloud Cleaner Tool that can be used to diagnose various installation problems. For example, the Cleaner Tool helps users remove the left-over installation files and entries in the Windows Registry. It also identifies and automatically resolves disk permission issues that can prevent smooth installation and lead to various errors. You may download this utility if your installation fails repeatedly, or the installation was not successful.

Apart from the installation perspective, there are other cases when the Adobe Creative Cloud Cleaner Tool helps:

  • When an Adobe family software does not load at all or crashes to the Desktop
  • When a recurring glitch occurs that prevents smooth functioning of your Adobe application
  • You cannot sign in to your Adobe account, even though the login credentials you’ve entered are correct
  • You’re unable to uninstall (remove) your Adobe application.

Important things to keep in mind..

  • The Cleaner Tool will wipe out any logs that are important to report and diagnose a software problem.
  • You must not run this utility before completing the active file syncing. Doing so will permanently wipe out any unsynced files and those will be lost forever. You’ll not be able to retrieve them again.
  • It is always a good idea to take a proper backup of your existing files and projects, before initiating a complete clean-up.
  • Adobe discontinues downloads for older versions. If you’re using an older Adobe software, you’ll not be able to reinstall it back, if you don’t have the original installation media. It is highly recommended that you copy your original installation files, if any, to a safe location (for example, an external hard disk) to get those programs back. Adobe only retains the two most recent versions online.

Microsoft Windows:

  1. Right-click the AdobeCreativeCloudCleanerTool.exe
  2. Select Run as administrator from the right-click menu options.
  3. You should see a DOS-like window.
  4. Type e for English, and press Enter.
  5. Review the End User License Agreement (EULA) and agree to it by pressing Y and then Enter.
  6. Type the number that corresponds to the Adobe software installed on your computer which requires troubleshooting. For example, to completely wipe out Creative Cloud applications, press 4.
  7.  Follow the on-screen instructions.

Mac OS:

  1. Download Adobe Creative Cloud Cleaner Tool for your Mac.
  2. Exit any open Adobe applications.
  3. Check the software license agreement and Adobe privacy policy checkbox to accept it.
  4. Click the Cleaner Tool for your respective Adobe software at the bottom under the Mac > English categories.
  5. Open the downloaded file and double-click the cleaner tool for your respective Adobe software (for example, AcroCleanerTool for Adobe Acrobat).
  6. Click on Next.
  7. Accept the license agreement, and click on Next.
  8. Select the Adobe software you want to remove using the checkboxes. (for example, a cleaner tool for Adobe Acrobat lets you remove both Adobe Acrobat and Adobe Reader software)
  9. Choose the version you want to remove, and click on Clean.
  10. Wait for a while until the process is finished.

Alternative Downloads for Creative Cloud Installer

Sometimes, the installation may fail due to an incomplete or improperly downloaded installer. You may want to try downloading it again, or use the alternate download links given below:

Windows:

Download the installer corresponding to the Windows version installed on your computer.

Windows 10/ 8/ 7 (32-bit)

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/4_9/win32/ACCCx4_9_0_504.zip

Windows 10 (64-bit)

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_3/win64/ACCCx5_4_3_544.zip

Windows 8/ 7 (64-bit)

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_2_1/win64/ACCCx5_2_1_441.zip

Windows 10 (ARM)

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_3/winarm64/ACCCx5_4_3_544.zip

Mac OSX:

1. Find which Mac OS you’re using…

  • Click on the Apple menu, select About this Mac.
  • Look at your Mac OS’s name (for example Mavericks) and version number (for example OSX 10.9).
  • Download the appropriate Setup compatible with your Mac version:

2. Download the appropriate setup:

MacOS 10.11 or earlier:

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/4_9/osx10/ACCCx4_9_0_504.dmg

MacOS 10.12 or later:

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_3/osx10/ACCCx5_4_3_544.dmg

Apple M1 computers:

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_3/macarm64/ACCCx5_4_3_544.dmg

3. When you’re prompted to confirm downloading, confirm it.

4. Double-click the downloaded file and extract its content.

5. Open Install in the extracted folder.

6. Sign in to your personalized Adobe account and follow the on-screen instructions.

Vikas

Vikas is a technology enthusiast who loves writing articles on computers and technology. He writes on various topics related to software, software reviews, troubleshooting and tips & tricks to make people's digital lives better.